Terms & Conditions

To maintain a high standard for our guests we require certain conditions to be complied with.

We appreciate most will respect our property but the occasional abuse requires that we state the following conditions.

FOR GUESTS BOOKING 1 – 3 GUEST HOUSES (not considered a Group – see further down for Group bookings):

Making a Booking

• Deposit: A 50% non-refundable deposit is required to secure the booking.   Payment of the deposit constitutes the clients acceptance of these Terms and Conditions.
• Balance: The full balance of the tariff must be received 14 days prior to arrival.  If not the owner has the right to cancel the booking and attempt to re let the property.

Cancellations

• Up to 14 days prior to arrival: 50% loss of full tariff ie; non refundable deposit
• Within 14 days prior to arrival: 100% loss of the full tariff
• Refund Conditions: If the booking can be replaced a refund may be offered, less a cancellation fee of $100

Date changes

• Up to 45 days prior to arrival: Moving dates is permitted within reason
• Within 45 days prior to arrival: The dates being vacated must be replaced by another booking before alternative dates can be confirmed. If the vacated dates cannot be replaced by another booking – up to 14 days prior to arrival the 50% non refundable deposit will be forfeited – within 14 days prior to arrival the full tariff will be forfeited
• Moving dates forward or back by a few days if available will not incur a penalty

GROUPS:  FOR GUESTS BOOKING 4 – 6 GUEST HOUSES:

Making a Booking for Groups

• Deposit: A 50% non-refundable deposit is required to secure the booking.   Payment of the deposit constitutes the clients acceptance of these Terms and Conditions.
• Balance: The full balance of the tariff must be received 45 days prior to arrival.  If not the owner has the right to cancel the booking and attempt to re let the property.

Cancellation or Date Changes for groups

• Up to 45 days prior to arrival: 50% loss of full tariff (i.e. the non refundable deposit)
• Within 45 days prior to arrival: 100% loss of the full tariff
• Refund Conditions: If part or all of the booking can be replaced, relevant funds, less a cancellation fee of $100 per guest house, will be refunded
• Up to 45 days prior to arrival: Moving dates is permitted within reason
• Within 45 days prior to arrival:  No changes can be made
• Moving dates forward or back by a few days if available will not incur a penalty

FOR ALL GUESTS:

Visitors / Parties

• Number of Guests should not exceed the number stated on the Confirmation Notice.
• ONLY CONFIRMED GUESTS ARE PERMITTED ON OUR PROPERTIES (The Vineyard Retreat or The Main Street Retreat)
  • This is not negotiable and means we do not permit guests visitors.  If additional parties are found on the property we reserve the right to cancel the booking immediately and guests will be asked to leave
  • Our properties are not suitable for wedding preparations where additional parties are required to attend the property ie; no photographers, hairdressers, makeup artists, etc
• Parties and Functions are strictly prohibited.

Gift Vouchers

• Vouchers are subject to the same terms and conditions.  (see Cancellations/Date Changes above)
• Additional tariffs may apply when booking on some holiday weekends

Damages, Breakages, Theft & Loss

• These are the tenants’ responsibility during their stay and must be advised ASAP.
• Any damage or loss of property will be charged at repair/replacement cost.
• NOTE:  The Riedel glassware is expensive @ $45 per glass and any breakage will be charged @ $20 to your bond or credit card held in lieu of bond.
• Cleaning which goes beyond the standard will be on charged.
• Please do not use the white towels to remove makeup and be aware spray tan is very difficult to remove from our linen and white bath towels.
• Any permanent staining may result in a replacement charge.  We supply dark flannels and facial cleansing wipes to remove makeup.

EV Charging

• Due to Insurance exclusions, electric vehicles should not be charged on our properties.  There is a charging station at the McLaren Vale Visitors Centre and a Tesla charging station at Maxwell Wines.

Departure

• The property should be left in a similar state to its condition on arrival.
• Please load used crockery/cutlery, etc into the dishwasher and switch it on.
• The BBQ should be brushed down and stowed under  its cover.
• Check-out time is 10.30am, to allow time to prepare the property for the next guests.  This may sometimes be varied upon agreement with the owner prior to arrival on the property.
• Regrettably we will charge $50 per hour or part thereof to your credit card or bond should you stay beyond the agreed time.

Removal of Rubbish

• Housekeeping will remove general rubbish following your departure, should you find yourself with excess rubbish there is a large dumpster behind the grey gate located adjacent The Ardmore Guest House.

Bond

• If paying the tariff via credit card these details will be held securely in lieu of a AUD$1500 bond for the duration of your stay.  No funds will be held on the card.
• If payment is not made via a credit card then a bond of AUD$1500 is payable at the same time as the balance amount.
• The bond will be refunded within 5 days in full, subject to the above conditions being met. It is designed to cover any additional costs incurred including but not limited to, any breakage, damage, theft or excess cleaning requirements, extra guests beyond those declared.

Pets & Smoking

• Pets/animals are not allowed
• Smoking is STRICTLY PROHIBITED ANYWHERE ON OUR PROPERTIES due to the risk of fire and for the consideration of future guests.

Safety

• This is a working vineyard and therefore from time to time there will be machinery noise and vineyard staff on the property.
• During Vintage (Feb – Mar) the harvest machinery may operate on the property during the night.

Loss of personal property

• The owners’ take no responsibility for the tenants’ personal property.